100% Satisfaction Customer Guarantee
City Print guarantees the highest quality and competitive prices on full color offset gang-run printing.
We at City Print realize it can be complicated when taking the steps in ordering business cards, postcards, or other print products offered online at www.cityprintexpress.com and shop.cityprintexpress.com. With that said, we want to make the process worry-free so you can focus on creating excellent business cards, postcards, banners, and flyers with our free digital proof as well as exploring awesome products and ideas! Please note that due to the nature of our full-color printing (CMYK), we cannot print every color available. We do not color match; therefore, we offer print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.
We offer a Money Back Satisfaction Guarantee to our first-time retail customers for the print products that we sell. This includes business cards, postcards, envelopes, letterhead and etc. If you are not completely satisfied with your finished printed product you receive, you can send it back to us for a full refund of the printing cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to.
City Print will correct errors of improper cutting, print quality, color and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 0 .1" dimension for business cards, postcards and rack cards, add 0.125" for all other products. All file formats must have a minimum of 350 dpi (dot per inch) resolutions. All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow and black) color mode and black & white artworks and/or images must be provided in grayscale.
If any issue should arise with the printing of your product, please click here this will direct you to the contact page. From there, fill in your contact information (Name, e-mail address, etc.) and describe the problem or issue in as much detail as possible.